Lifecycle of a Bug Report – Ongoing vs. Flex

At Bugcrowd we provide different services to our customers, namely our Ongoing and Flex programs. These different programs have different response times and flows for bug validation and we’d like to share with you how those processes work.

Please read our blog to learn about the Ongoing and Flex programs and the lifecycle for a submission.

In each model, the process for which bugs are reported, triaged, and rewarded varies slightly. For all you researchers out there, we understand why this can be confusing since each and every program can look the same to you from a reporting perspective. In effort to help clarify what to expect once you have submitted a bug to a program, we have put together the information below to help clarify the differences in process between an Ongoing Program and a Flex Program.